Version: 1.3



Codevance Software Development GmbH

Gartenstraße 19
71272 Renningen
HRB 774695

Managing Board: Michael Nagel, Fabian Rätzsch

Tel. 07159/8059201




The 4Service App is based on the 4Service software platform. The data protection declaration is outlined below.

1.1 Data protection declaration

The use of the 4Service web and mobile applications (Android) provided by Codevance Software Development GmbH, hereinafter referred to as 4Service App, is subject to the following conditions.

As a user of 4Service software and 4Service Apps, you will be informed below about the collection, use and processing of personal data. If you choose to use the 4Service software and the 4Service Apps, you consent to the collection and processing of information in accordance with this Privacy Statement. The personal data collected by Codevace will only be used to provide and improve the 4Service software and the 4Service Apps. Codevance will only use personal data as described in this data protection information or pass it on to third parties.

This data protection declaration distinguishes between the customer contact person (hereinafter "platform manager"), Codevance and the users of the  Apps, regardless of whether they are internal employees or external users (supplier, external employees, etc.) of the customer.

The responsible user is obliged to inform other users, e.g. his employees, about the use of the data created and stored by the users. Personal data generated during the use of the software platform will not be evaluated, copied, analyzed, used for any other purpose, or passed on to third parties unless described in this data protection declaration. Data access by the software provider Codevance is only necessary and permissible for the purpose of software maintenance and updating or in the case of separate acceptance with the responsible user who administers 4Service for the customer. Also, in this case, 4Service will not evaluate, copy, analyze, use, or pass on personal data to third parties.

1.2 Information, authorization, deletion and blocking, right of objection

In accordance with § 15 GDPR you are entitled at any time to request the providing company of the platform (usually your employer) to provide comprehensive information on the data stored about you.

According to § 17 GDPR (European Data Protection Act) you can at any time demand the authorization, deletion and blocking of individual personal data from the platform 4Service from the providing company (usually your employer).

In addition, you can exercise your right of objection at any time without stating reasons and change or completely revoke the declaration of consent given with effect for the future. You can send the revocation either by post or e-mail to the contractual partner. You will not incur any other costs than the postage costs or the transmission costs according to the existing basic tariffs.

According to § 77 GDPR you have the right to complain to the supervisory authority in Baden-Wuerttemberg if you are of the opinion that the processing of your personal data does not comply with GDPR.

Questions, requests and suggestions regarding this data protection declaration can be directed at any time to the data protection officer of Codevance Software Development GmbH.

1.3 Personal data collected

This privacy statement governs your use of 4Service web and mobile applications (Android), hereinafter referred to as 4Service App. By downloading and using the application, you agree to be bound by the terms and conditions set forth in this Privacy Policy regarding the handling of your personal information. To access the application, you must log in with an assigned username and password after a user account has been registered or your platform manager has provided you with a user account.

Personal data collected from you when using the 4Service App:

- Master data: First name, last name, email, telephone number, company name, user name department (optionally entered by customer management/user)

- Pictures, videos (created during call by call participants)

- Documents (PDFs, images, videos, etc.) - upload by the user of any document

- Online status (automatically created, only visible at a specific time, is not saved)

- Chat messages (participant, time, message) - created by the user himself, provided with metadata (user, time)

- Time and participants of video calls: metadata - are generated automatically

- Login data (time points, frequency of logins, duration) - are generated automatically

- History of chat messages, metadata of video calls - are generated automatically

- Type, ID, IP address, MAC address of the terminal device (computer, laptop, smartphone, tablet, smart glasses)

- IMEI (IMSI / MSISDN) number

- Operating system and browser type of the mobile device

The mentioned data are partly linked together in the software and are entered/collected/generated by the users of the software platform themselves.

1.4 Purpose of processing

We use your personal data to provide, maintain, troubleshoot, and improve our application and to detect anomalies or attacks on your platform. 4Service will only contact responsible users to communicate with them and to contact them via the application.

1.5 Legal basis

The protection of personal data is very important to us. Therefore, we operate the 4Service App in accordance with the applicable laws on data protection and data security. The 4Service Application complies with the General Data Protection Ordinance (GDPR).

The processing of your personal data is necessary to execute the application properly and to fulfil the above-mentioned purposes. Unless otherwise stated, the legal basis for processing your personal data in connection with the request is your consent (Art. 6 (1) (a) General Data Protection Regulation - GDPR).

1.6 Recipients of Personal Data - Third Party Providers

Selected service providers who support us in the provision and / or improvement of the associated application or services, e.g. for hosting and IT services.

These third parties will only be granted access to your personal data if and to the extent necessary for the performance of their duties. The third parties may not use them for any other purpose and are required to treat your personal information in strict compliance with this Policy and applicable data protection laws.

Some third party providers may be located in countries outside the EEA/European Economic Area (Third Countries) where applicable law does not provide the same level of data protection as in your home country. In such cases, we will take appropriate measures to ensure an adequate level of data protection for the recipient by other appropriate means (e.g. EU standard contractual clauses). You can request further information on the measures taken and copies of the security measures taken through the data protection officer of Codevance Software Development GmbH.

When permitted or required by law, we may disclose personal information to courts, law enforcement agencies, regulators, or attorneys when necessary to comply with the law or to establish, exercise or defend legal claims.


2. Amazon Web Services

Amazon Werb Services is an USAmerican cloud computing provider, who enables developers to program applications based on those in the cloud provided. Our software uses applications of Amazon Web Services and is operated on an instance in Frankfurt/Main. Used applications include, among others, S3, CloudFront, CloudWatch, Lambda, API Gateway, DynamoDB and SNS.  General information about Amazon Web Services can be found at:



Twilio is a cloud communication platform provider based in San Francisco, California, that enables developers to program applications based on provided APIs.  Our software uses the programmable-video-, and the programmable-chat-API. General information about Twilio can be found at:



4. Log data

In case of an error in the app, 4Service collects data and information on the device called Log Data. This log information may include information such as your Internet Protocol ("IP") device address, device name, operating system version, app configuration when using the 4Service App, time and date the app was used, and other statistics.


5. Data storage

We will store your personal information only as long as you use the application and as long as your personal information is necessary to provide the application services to you. At the end of the contract period, you as the customer have the option of exporting your personal data and afterwards your personal data is securely and permanently deleted.


6. IT Security

We take appropriate technical and organisational security measures to protect your personal data against accidental or unauthorised deletion, alteration or loss and against unauthorised access or transmission.We endeavour to protect them with economically acceptable means and to minimize the risk of an incident (incident management) and to inform you as quickly as possible of security incidents.



Cookies are files with a small amount of data that are usually used as an anonymous unique identifier. These are sent from the website you visit to your browser and stored on the internal memory of your device. The 4Service App does not use cookies explicitly. However, the App may use third-party cookies and libraries that use cookies to collect information and improve their services. You have the option to either accept or decline these cookies and know when a cookie will be sent to your device. If you choose to decline our cookies, you may not be able to use some parts of this service.


8. Links

This application may contain links to other websites. If you click on a third-party link, you will be redirected to that page. Please note that these external pages are not operated by us. We therefore strongly recommend that you read the privacy policy of these websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of third party websites or services.


9. Your rights and how to deal with changes

You can exercise your rights to information, access, rectification, blocking, (blocking), deletion and opposition at any time vis-à-vis the data protection officer of Codevance Software Development GmbH.

You have the right to data transfer, i.e. to receive a copy of the personal data actively provided by you in a structured, commonly used and machine-readable format and to request that we transfer this data to another recipient.

You have the right to revoke your consent at any time with effect for the future, i.e. the revocation of the consent has no influence on the legality of the processing before the revocation. If you revoke your consent, we may only process your personal data if there is another legal reason for the processing.



We will always make every effort to deal with any enquiries or complaints brought to our attention and to find solutions. In addition, it is always possible to address enquiries or complaints to the data protection officer of Codevance Software Development GmbH.


11.Amendments to this Directive

This policy will be adapted from time to time to comply with current legal requirements or to cover the introduction of new services.

codevance software development GmbH

Gartenstraße 19

D-71272 Renningen

  • LinkedIn Social Icon
  • Facebook