Troubleshooting made easy
The on-site production manager has identified a technical problem and registers a new service case (ticket) using a mobile device.
Files that help identify the problem (such as video or image recordings) can be attached directly to the ticket. Responsibility and machine assignment are also automatically clarified.
The ticket contains a description of the problem and optionally pictures, videos or other documents that help the service department to diagnose the problem.
All tickets are clearly displayed in a service dashboard.
The service department can answer the ticket with a text message, an invitation to a live chat or a live video call. In the latter, numerous remote maintenance tools are available for direct support.
If a comparable problem occurs again, the person responsible for production will be informed of this before a new ticket is created and, if necessary, will receive a compiled guide of solution steps from the previous case.