4Service
Service from request to resolution. In one system.
Customer tickets, dispatch planning, assets, travel expenses, and case knowledge: 4Service keeps office and field teams in the same workflow.
free & no commitment
How service runs in 4Service
Less back-and-forth between tools. More clarity from the first request through to a secured resolution.
- 01
Capture the request
Customers send tickets with context and attachments. Everything lands in the inbox.
- 02
Assign the case
Ownership, priority, and equipment are clear before work begins.
- 03
Plan the job
The scheduling board and capacity view show who should be where, and when.
- 04
Work on site
Reports, time entries, and checklists are created during the job—not after the fact.
- 05
Close out
Review, completion, and billing groundwork are part of the case.
- 06
Secure the knowledge
Solutions from cases stay findable and shorten the next resolution cycle.
What 4Service covers
Five areas, one product—so requests don’t scatter across Excel, email, and point tools.
Ticketing
Customers submit requests in a structured way. Your team manages them in the inbox.
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Dispatch & planning
Plan cases, manage capacity, and close jobs with digital reports.
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Assets
Equipment records, history, and open cases always tied to the right asset.
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Travel expenses
Capture time, travel, and expenses on the job and process them further.
Learn more →Knowledge base
Closed cases become searchable knowledge for the next job.
Learn more →Built for technical service
Teams plan jobs, document cases, and keep customers informed—without paper stacks or a patchwork of tools.
„A simple yet transparent service process matters to us and our customers. With 4Service, we can document ticket and task progress easily and in detail, and selectively share it with customers and partners.“
„Efficient job planning and digital reporting afterward save us administrative work and eliminate paper. Internally and externally, this advantage is highly valued.“
- >1.000
- active users
- 5+
- years in production
- 1 system
- for the service workflow
- 14 days
- free trial
Ready to try 4Service in your day-to-day work?
Start a 14-day trial or talk with us briefly about your service process.