4Service · Product area
Dispatch & planning without Excel detours
Who does what, when, and with what outcome? 4Service keeps cases, the scheduling board, and reports together so office and field teams truly share the same status.
Planning that holds up day to day
Whether workshop, site, or customer visit: utilization, tasks, and priorities live in one place. That cuts coordination and prevents idle time.
And because reports sit on the case, close-out is no longer a separate paper exercise.
What you gain in practice
Better control, less rework, clearer collaboration.
Cases under control
Every case has status, ownership, and history. No one has to ask for the current status.
A scheduling board that helps
Jobs and resources are visible. Rescheduling and adjustments happen without an Excel round.
Office and field together
Dispatch and technicians work on the same case—not in parallel lists.
Reports on the job
Protocols, time entries, and checklists are created on site. Follow-up work drops noticeably.
Keep customers informed
Relevant progress can be shared selectively. Fewer call-backs, more clarity.
Clean close-out
Review and completion belong to the case. The basis for billing is already there.
Features at a glance
What dispatch & planning covers day to day.
- ✓Drive cases from ticket, email, or form
- ✓Set ownership and priorities clearly
- ✓Scheduling board for jobs and resources
- ✓Keep capacity and utilization in view
- ✓Assign, reschedule, and track tasks
- ✓Capture time on mobile
- ✓Digital installation, service, and time reports
- ✓Forms and checklists on site
- ✓Progress visible for office and field
- ✓Involve customers selectively
- ✓Review and close cases
- ✓Connected to assets, travel expenses, and knowledge
Try dispatch & planning
Review cases, scheduling board, and reports for 14 days in your own workflow.