4Service · Product area
Ticketing that truly involves your customers
Requests don’t belong in endless email threads. With 4Service, customers submit structured tickets, and your team moves them cleanly into service.
Service starts with the customer
The first information often decides speed and quality. That’s why ticketing in 4Service is the productive entry point: requests arrive complete and move into the case without a break.
From there, planning, assets, travel expenses, and knowledge work in the same system.
What you gain in practice
Better intake quality, clearer control, less friction through to the job.
Customers submit themselves
Requests come in structured, with context and attachments—not via detours.
Inbox instead of email chaos
New tickets land centrally. Your team replies, prioritizes, or turns them into a case.
Full ticket capability
Status, ownership, and history are part of the ticket. No sticky-note process.
Straight into service
The ticket becomes the case. Planning, equipment, and execution then connect without media breaks.
Clarity for both sides
Follow-ups and progress stay traceable—internally and toward the customer.
Less duplicate work
Equipment context and attachments are there from the start. Dispatch begins with substance.
Features at a glance
What the ticketing system delivers day to day.
- ✓Customers and partners submit requests directly
- ✓Central inbox for incoming tickets
- ✓Status, priority, and ownership on the ticket
- ✓Equipment context already at submission
- ✓Photos and documents as attachments
- ✓Reply or take over into a service case
- ✓Traceable ticket history
- ✓Share information selectively with customers
- ✓Handover to dispatch planning without data loss
- ✓Fewer phone calls in dispatch
- ✓Entry into the full 4Service workflow
- ✓Office and field teams on the same case
Try the ticketing system
See how customer requests land in the inbox and become cases.